Below is information about COMCAST CORPORATE OFFICE VS COMCAST CUSTOMER RETENTION WHICH IS BETTER from a variety of sources. Please take a look at the materials that our team has selected for you.
https://www.dailydot.com/debug/comcast-guide-to-retaining-customers/
A Comcast employee gave The Verge a copy of the manual, which has 13 categories corresponding to different sections of the call, including “Set the agenda,” “Ask targeted questions ...
https://stopthecap.com/2019/02/11/comcast-moving-away-from-customer-retention-discounts-for-cable-tv/
Despite the growing impact of cord-cutting, Comcast is following companies like Charter Spectrum by cutting back customer retention discounts that savvy subscribers negotiate to keep their cable bill reasonable. Despite losing more than 344,000 cable television customers in 2018, almost twice as many as it lost in 2017, Comcast has lost interest in cutting prices to…
https://marketrealist.com/2018/11/comcasts-pay-tv-customer-retention-improves/
Comcast’s customer retention was also better-than-expected given that the consensus estimate showed the company would lose as many as 152,000 pay-TV subscribers in the latest third quarter.
https://time.com/2993520/comcast-retention-customer-service-secrets/
Repetition, repetition, repetition. One call center rep posted that their workplace had a policy of “three nos and a go” – when a customer says no three times to upselling, let them go. And ...
https://www.glassdoor.com/Reviews/Employee-Review-Comcast-RVW7160615.htm
- To add a little more to my previous comment, retention agents are also responsible for adding lines of business but the customer is screened by previous agents that they spoke to before getting to retention to see if they can get any line of business sales from the customer so only the customers that they couldnt get a sale from get ...
https://www.cnet.com/home/internet/centurylink-vs-comcast-xfinity-internet/
Give Xfinity the edge here. According to the American Customer Satisfaction Index, which tracks -- you guessed it -- customer satisfaction, Comcast earned a rating of 67 out of 100 in 2021. That's ...
https://evenstevenmoney.com/the-really-quite-good-guide-to-negotiating-your-comcast-xfinity-cable-and-internet-bill/
Comcast: OK. Well AT&T doesn’t offer the same speed internet and world class Comcast Xfinity service, but I can look to see what kind of package we may be able to offer you. Me: I would be willing to listen. Comcast: OK, I see we have an offer for you that will give you the same package plus higher-speed internet at $49.99 for 12 months.
https://www.dailydot.com/unclick/why-comcast-most-hated-company-america/
7) Even employees hate Comcast. Employees can be the greatest gauge of company quality, which is why airlines are so fond of putting those little badges by the door boasting about the overall ...
https://www.quora.com/How-does-Comcast-Business-differ-from-Xfinity
Answer (1 of 5): Here is how I understand it. Comcast is the parent company. At first if you said Comcast it was clear that you were talking about home TV, Internet, and telephone delivered via coax cable. Then Comcast started branching out and buying other companies. So, they needed to …
https://www.reddit.com/r/Comcast/comments/77cyx6/i_am_a_comcast_retention_agent_ask_me_stuff/
Ask me stuff : Comcast. I am a Comcast Retention Agent. Ask me stuff. I have 5 years of Expert level Retention/Customer Solutions Experience. When other Retention agents are stumped or if you ask to speak to a supervisor, you get me. Ask and I will answer to the best of my ability, no bullshit, no corporate niceties.
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